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Running an Auction

Running an Auction

Everything about running successful auctions on BetterWorld

Creating the Auction

A step-by-step guide to an Online Auction campaign.

How do I display sponsors on my auction page?

Can I generate a QR code for my Auction campaign?

How many members of our auction committee would have access to the site to help upload pictures and edit descriptions?

How do I change the banner image of the auction?

How many items should I have in my auction?

Is there a limit to the number of items we can list in one auction?

What is the right length for an online auction?

How do I change the title of my auction?

Can I add a video to the auction?

How do I delete an auction?

If we run into some kind of bidding snag or issue during our event, is there technical support we can contact?

Can I modify the auction start and end times?

We have items that are a set price and we do not want to auction them. What do you recommend?

Can I link different campaigns together?

Can I copy a previous auction?

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Uploading and Editing Items

How do I add items from my "item donation form" to my auction?

How do I add impact items to my auction page?

How do I rearrange pictures for an auction item?

How do I archive donated items?

How do I disable online bidding for an item?

How do I add images to an auction item?

Can I copy items within the same auction?

I don't see the item I uploaded!

How do I add an item to my auction?

How can I acknowledge the donor of an item in the auction?

How do I edit the item donation form?

How do I delete an auction item?

How do I properly size an image so that the full image is visible?

How do I edit an auction item?

How low should I start the bidding?

How do bidding increments work? (And where can I change them?)

If I have multiples of the same item, what is the simplest way to duplicate them?

How can I change display categories of auction items?

How many images should each item have?

How many images can I have per auction item?

What size should auction images be?

Can items be added or edited after the auction is live / published?

Can I add items after the auction has started?

Can I add multiples of the same item?

Can I remove an item while the auction is live?

Can I copy items from one auction to another?

Can I have some items end before the auction ends?

Can we hide or unpublish auction items?

Where to find QR codes for individual Auction Items?

Can I see the total estimated value of all auction items?

Can I fill out the item donation form on behalf of a business?

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Questions about bidding

How do we run an auction on BetterWorld?

We are going to have an in-person silent auction and would like QR codes available for donors to scan to bid. Is this possible?

How does "Popcorn Bidding" work?

Is there a buy-it-now option for auction items?

Live event / night of phone support

Do bidders need a credit card to bid?

How do bidders create accounts? Are they required to create an account before they can "enter" the auction and place a bid?

Can we set a reserve price for auction items?

Will bidders be notified if they are outbid?

Why can't I see max bids on the auction dashboard?

Can I see participants in the auction? Can bidders see who they are bidding against?

Do bidders have to set up a stripe account in order to bid?

Can I modify "other popular items" that are displayed below the auction items?

How can bidders make a donation in an auction?

Can there be multiple winners for one auction item?

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Publishing the Auction and Outreach

Is there a button to start the auction? Or will it automatically go live?

How do I publish my campaign?

How do I launch ahead of taking bids?

Do you all advertise on your site for our auction? Or is that up to us?

Can BetterWorld help us advertise our auction?

What link do I send people to bid?

Is it possible to have a short code that we can give people?

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Closing the Auction and Receiving Payments

End of auction walkthrough for online bidding.

Can winning bidders pay with cash or check?

How do I unarchive my auction?

How do I close the online auction, charge cards, and connect winners with their items?

A donor's payment failed, and they're having trouble retrying the transaction.

I haven't received my funds yet!

How does shipping work?

What does the auction item receipt look like?

How do I download a spreadsheet of my Internal Notes on each item?

Is there a way to get a list of the original starting bids on all the auction items?

Is it possible to have a report of the items we have for auction?

How will winners get their items?

How do I issue refunds?

What forms of payment can our auction bidders use?

Do we have to use credit cards to collect payments?

What’s the best way to handle fulfillment?

What happens if a bidder's payment fails?

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Instant Items

Can bidders pay for Instant Items with cash or a check?

How do I add Instant Items to my auction?

What are the credit card fees on Instant Items?

Why is my leading bid total less than the amount of bids I have received?

What happens if no one bids on the Instant Item we added to our auction?

How will fulfillment work for Instant Items?

How to set the starting bid on an Instant Item?

How much money can we make off of Instant Items?

What are Instant Items and how do they work?

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Live Auction

How do I create an auction with live bidding?

Auctions - Online Bidding vs. Live Bidding