Help Center
Go to betterworld.org
Contact us
Donor or Participant Questions
Why BetterWorld?
It's Easy!
It's Free!
The Best Support!
How We Compare
General Questions
About BetterWorld
Plans & Pricing
Miscellaneous
Donor or Participant Questions
General
Auctions
Payments
Ticketed Events
Donations
Item Donations
Giveaways
Running an Auction
Creating the Auction
Uploading and Editing Items
Questions about bidding
Publishing the Auction and Outreach
Closing the Auction and Receiving Payments
Instant Items
Live Auction
Giveaways & Sweepstakes
Creating & Managing Your Giveaway
Closing Your Giveaway
Legal Questions
Donation Campaigns
General Questions
Crowdfunding
Impact Giving
Donations
Peer-to-Peer
Paddle Raise
Ticketing & Events
Getting Started & Ticketing
Registration & Guest Communication
Table Management
Discount Codes & Sponsors
Custom Questions
Check - In
General Questions
Account Management
Accessing My Account
Organization-Specific Account Settings
Team
Miscellaneous Account Questions
Payments & Security
Receiving Funds
Security
Credit Card Processing & Fees
Tips to BetterWorld
Tech Issues & Feature Requests
Back to home
Help Center
Donor or Participant Questions
Why BetterWorld?
It's Easy!
It's Free!
The Best Support!
How We Compare
General Questions
About BetterWorld
Plans & Pricing
Miscellaneous
Donor or Participant Questions
General
Auctions
Payments
Ticketed Events
Donations
Item Donations
Giveaways
Running an Auction
Creating the Auction
Uploading and Editing Items
Questions about bidding
Publishing the Auction and Outreach
Closing the Auction and Receiving Payments
Instant Items
Live Auction
Giveaways & Sweepstakes
Creating & Managing Your Giveaway
Closing Your Giveaway
Legal Questions
Donation Campaigns
General Questions
Crowdfunding
Impact Giving
Donations
Peer-to-Peer
Paddle Raise
Ticketing & Events
Getting Started & Ticketing
Registration & Guest Communication
Table Management
Discount Codes & Sponsors
Custom Questions
Check - In
General Questions
Account Management
Accessing My Account
Organization-Specific Account Settings
Team
Miscellaneous Account Questions
Payments & Security
Receiving Funds
Security
Credit Card Processing & Fees
Tips to BetterWorld
Tech Issues & Feature Requests
Donor or Participant Questions
Answers to all your questions about participating in campaigns
General
Request a refund
I put in the wrong email address - help!
I'm having trouble accessing my account - help?
Where can I find a receipt for my purchase?
Can you help me find an auction or campaign on BetterWorld?
See more
Auctions
How do I place a bid?
How to place a bid on your phone?
How do I sign in to bid?
Can BetterWorld auto-bid for me?
What is a max bid?
Does anyone see my max bids?
Can you tell me about covering the credit card processing fee on auction payments?
I put in the wrong bid - help!
Can I retract a bid that I've made?
Is there a certain set amount for the next bid or can I bid whatever I want?
How do I see my bid history?
Can I see who I am bidding against?
Will I be notified if I am outbid?
Can I receive text messages when I am outbid during an auction?
How do I change or update my shipping address?
How can I change the shipping address associated with an auction item?
How can I change the card associated with an auction item?
How will i know if I am the winning bidder?
When will I receive the item I won?
How do I pay for an item I've won?
My payment failed for an auction item
Are my winning bids tax deductible?
Can I get notified by text message if I've been outbid?
I favorited an auction item. How do I find it later?
See more
Payments
I don’t recognize a charge from BetterWorld. Help!
How do you process credit cards?
My card was declined. What do I do?
How can I update my credit card information?
Ticketed Events
How do I register my guests for my live event?
How do I use a discount code for a ticketed event?
I purchased tickets to an event. Where are my tickets?
I purchased a ticket for a friend, who hasn't received it!
Donations
Can I make an anonymous donation?
How to make a donation on a Crowdfunding page.
How to make a donation using a Standard Donation campaign.
How to make a donation using Peer-to-Peer.
How to make a donation in an Impact-Giving campaign.
How to make and pay for a pledge using Paddle Raise.
I am a participant in a Peer-to-Peer campaign, can I edit my donation page?
Can I pay for my pledge with a check?
How can I change the card associated with a recurring donation?
How can I cancel a recurring donation?
See more
Item Donations
Are my business's item donations tax deductible?
Are my item donations tax deductible?
Giveaways
How to buy a ticket Giveaway.
How are giveaway winners selected?
I can't find my confirmation email - did I successfully enter the giveaway?
How to Enter a Giveaway?
