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Help Center
Payments & Security
Why BetterWorld?
It's Easy!
It's Free!
The Best Support!
How We Compare
General Questions
About BetterWorld
Plans & Pricing
Miscellaneous
Donor or Participant Questions
General
Auctions
Payments
Ticketed Events
Donations
Item Donations
Giveaways
Running an Auction
Creating the Auction
Uploading and Editing Items
Questions about bidding
Publishing the Auction and Outreach
Closing the Auction and Receiving Payments
Instant Items
Live Auction
Giveaways & Sweepstakes
Creating & Managing Your Giveaway
Closing Your Giveaway
Legal Questions
Donation Campaigns
General Questions
Crowdfunding
Impact Giving
Donations
Peer-to-Peer
Paddle Raise
Ticketing & Events
Getting Started & Ticketing
Registration & Guest Communication
Table Management
Discount Codes & Sponsors
Custom Questions
Check - In
General Questions
Account Management
Accessing My Account
Organization-Specific Account Settings
Team
Miscellaneous Account Questions
Payments & Security
Receiving Funds
Security
Credit Card Processing & Fees
Tips to BetterWorld
Tech Issues & Feature Requests
Payments & Security
Making payments, receiving funds, and keeping data secure
Receiving Funds
My organization hasn't received funds yet. When will they arrive?
How do I connect my bank account?
A bidder's payment failed. What now?
Is my organization set up to receive funds?
How will my organization receive funds?
I have an issue with Stripe
We can't link a Stripe account. Can you mail a check?
Help me link an existing Stripe account to BetterWorld
How does money get transferred to our organization?
Are proceeds deposited as a lump sum or separate transactions?
We already have an existing Stripe account. Can we just link it?
What fee does BetterWorld take?
My organization is based outside the U.S. - can we use BetterWorld?
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Security
Will bidders receive emails from anyone other than BetterWorld?
Is BetterWorld PCI Compliant?
Privacy Policy
Terms & Conditions
Credit Card Processing & Fees
Who covers the credit card fees?
How do I set up a Stripe Account?
Can you tell us more info about Stripe?
What are the credit card processing fees?
Tips to BetterWorld
What is the "Help cover fundraising costs"?
Tech Issues & Feature Requests
"Your Connection is Not Private" Error
One of our donors is running into an error
I have a feature request / idea for BetterWorld
I found a bug! Please fix.
