Getting Started & Ticketing
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      3. Getting Started & Ticketing

      My tickets / events aren't showing up!

      There are generally two things that could be going on here. We'll help you solve either!

      1. The event hasn't been published. (It's still set to "Private" in Settings). If this is the case, the solution is to publish your campaign by heading to dashboard.betterworld.org and following these three steps:

      1. Click Manage on the campaign
        Screen Shot 2021-02-12 at 11.16.01 AM-1
      2. Click on Settings
        Screen Shot 2021-02-12 at 11.15.51 AM-1
      3. Change the visibility from "Private" to "Public"
        Screen Shot 2021-02-12 at 11.15.41 AM-1

       

      2. Alternatively, the ticket purchase deadline has passed for an individual ticket

      If this is the case, your event shows up, but you don't see any tickets available for purchase.

      1. Head to Tickets

      Screen Shot 2021-02-12 at 11.19.40 AM

      2. Edit the ticket you wish to change the date for.

      Screen Shot 2021-02-12 at 11.19.12 AM

      3. Remove the 'purchase deadline' or change it to someday in the future.

      Screen Shot 2021-02-12 at 11.19.33 AM

      If you've tried those things, and it's still not working, email us at Support@betterWorld.org.